Shipping policy
Shipping & Fulfillment Policy
Overview & Fulfillment Hubs
Konfidential Kouture Limited is a registered New Zealand business based in Motueka, NZ. To bring you our curated catalogue, orders are fulfilled and dispatched directly from our network of domestic and international print-on-demand and partner fulfillment hubs (including facilities in New Zealand, the United States, and Asia).
Order Processing & Fulfillment Times
• Fulfillment Window: Orders enter production/fulfillment within 1 to 3 business days after purchase (Monday – Friday).
• Order Cut-Off Time: 2:00 PM NZST (Monday – Friday). Orders placed after 2:00 PM, over weekends, or on NZ public holidays will begin processing the following business day.
Estimated Delivery Times & Rates
Because items are dispatched from specialized global distribution facilities, shipping times vary based on product origin and destination:
• Standard Domestic Delivery (New Zealand): 5 to 12 business days.
• International Delivery (Australia, USA & Global): 7 to 15 business days.
• Shipping Charges: Standard shipping rates are calculated and clearly displayed at checkout prior to payment.
Order Tracking & Updates
• Real-Time Tracking: As soon as your item is produced and scanned out by our shipping partner, you will receive an automated email containing your tracking number and link. Please allow 24–48 hours for tracking updates to populate.
• Multi-Item Orders: If you order multiple distinct items, they may be produced at different fulfillment facilities and arrive in separate packages with individual tracking numbers.
Import Duties, Taxes & Customs Fees
• Destination Taxes: Depending on your country's customs regulations, international orders may incur local import duties, VAT, or clearance tariffs upon arrival. These destination charges are the responsibility of the customer.
• New Zealand Orders: Standard GST and import processing are managed in accordance with New Zealand regulations.
Lost Goods & New Zealand Consumer Rights
Under the New Zealand Consumer Guarantees Act 1993 (CGA), Konfidential Kouture Limited remains responsible for ensuring your products arrive safely. If an item is lost in transit, damaged upon arrival, or fails to deliver within reasonable timeframes:
1. Contact our support team at KonfidentialKoutureNZ@gmail.com with your order number.
2. We will investigate with the courier and promptly send a replacement or issue a full refund.
Business & Support Contact Details
Konfidential Kouture Limited
Director: Louise Mann
• Support Email: KonfidentialKoutureNZ@gmail.com
• Phone: +64 21 043 3945
• Registered Business Address: 327 High Street, Motueka 7120, Tasman, New Zealand